CTI (Computer telephony integration)
Enterprising companies of ALL sizes are seizing on CTI to gain a competitive
edge over their competitors.
Improves caller service, Reduces telephony costs, Increases revenue, Enhances
productivity.
 What is CTI?
The linking of a computer to a telephone or the network server to the
telephony CPU, in order to be more responsive through automated call handling
and thereby delivering immediate results without incurring additional
costs.
| What can it do: |
| Screen Popping Provides on-screen
data about the incoming caller prior to answering the call. |
| Preview Dialing Allows a computer
user to make calls from their screen without the use of their telephone. |
| Power Dialing A computer application
that can make calls automatically on behalf of agents / staff. |
| Predictive Dialing An application
that predicts how long an average call lasts and starts Dialing
other calls, which can be presented to the agent the moment the
last call
has been terminated. It maximises an agents talk time and is perfect
for out-bound call centers. in excess of 6-8 agents / staff. |
| Contact Management A personal
productivity tool that offers a single point of management for all
contacts and correspondence. |
| Script Assisted Calling Applications
that provide scripts for agents in response to different campaigns,
inbound or outbound. |
| Web Call Access Customers who
do business via the Web may still require fast access via a hot key
to call a real person. |
| Unified Messaging Voicemail,
Faxmail and Email unified onto a single application on the PC desktop
for ultra-fast incoming and outbound transmissions. |
For further details call us on 0870 871 0842 |
